Return Policy
At World Market, we want you to love your purchase. If you're not completely satisfied, most items may be returned subject to the policy below.
Most items may be returned to any World Market store in original condition within 30 days of purchase (see Returns Exceptions below).
Returns will be refunded in the original form of payment. PayPal purchases made in store will be refunded in cash.
For eligible purchases made with a credit card or World Market Rewards account, we may be able to locate your receipt electronically within 30 days of purchase.
Gift returns with the original gift receipt may be exchanged for a merchandise credit.
Most items purchased on WorldMarket.com may be returned by mail or to any World Market store in original condition within 30 days of delivery (see Returns Exceptions below).
Returns will be refunded in the original form of payment.
To begin a mail return, please use our self-service online returns portal or contact World Market Customer Care at 1-877-967-5362 or email [email protected].
Returns by mail must include the packing slip. If the packing slip is not available, the shipment must include the order number, name, and address — otherwise the return cannot be accepted.
Most items purchased on WorldMarket.com may be returned to any World Market store in original condition within 30 days of delivery (see Returns Exceptions below). Returns must be accompanied by the packing slip or shipping receipt.
Returns will be refunded in the original form of payment.
If returned without a packing slip or receipt, merchandise credit will be issued at the lowest selling price within the past 60 days for merchandise returned in its original condition, subject to exclusions below.
For items returned to a store without a receipt, merchandise credit will be issued at the lowest selling price within the past 60 days for merchandise returned in its original condition WITHIN 30 DAYS OF PURCHASE.
The following items cannot be returned without a receipt:
- Jewelry
- Clothing & Accessories
- Personal Care & Spa Products
- Framed Art
- Lamps
- Cutlery
- Cookware
- Coffee & Tea Accessories
A valid government-issued ID may be required.
Restrictions may apply for excessive returns without a receipt.
The following items are non-returnable or subject to additional return restrictions:
- Gift Cards
- Items purchased in stores cannot be returned by mail
Shipping charges are non-refundable unless the return is the result of a damaged, defective, or incorrect item shipped by World Market. If such an event occurs, please contact World Market Customer Care at 1-877-967-5362 or email [email protected] within 30 days of delivery to arrange the return.
Purchases made using Affirm are subject to the standard World Market return policy described above.
Once your return is processed and accepted, Affirm will adjust or refund your balance in accordance with Affirm's policies and procedures.
For questions regarding Affirm payment adjustments or refunds, please contact Affirm Customer Care at 1-855-423-3729 or see their return policy here: Affirm Return Policy.
Items purchased through Instacart may be returned in-store at any World Market location within 30 days of delivery. Returns must be made by the customer who placed the Instacart order. Please present your digital Instacart receipt and a valid government-issued ID matching the name on the receipt.
Refunds for Instacart purchases will be issued as merchandise credit and cover the item price only. Instacart service and delivery fees are non-refundable. For damaged or missing items, please contact Instacart Customer Care.
If you receive a damaged or defective item, please contact World Market Customer Care within 30 days of receipt.
For eligible World Market brand furniture covered by a manufacturer warranty outside the standard return window, please contact Customer Care at 1-877-967-5362 or email [email protected] for assistance with repair, replacement, or applicable warranty remedies.
To return an item by mail:
Securely package the item in its original packaging, if available.
Include your packing slip or order information.
Attach the return label to the outside of the package.
Remove or cover any old shipping labels before shipping.
Oversized or freight-delivered items may require special return handling. Please contact Customer Care for assistance at 1-877-967-5362 or email [email protected].
If an item you purchased is offered at a lower price within 10 days of your original purchase, you may be eligible for a one-time price adjustment. Price adjustments are not available for clearance or holiday merchandise. Please contact Customer Care for assistance at 1-877-967-5362 or email [email protected].
For assistance with returns, exchanges, damaged items, or warranty questions, please contact World Market Customer Care at 1-877-967-5362 or email [email protected].
Can't find the information you need? Contact World Market Customer Care, available every day 7am - 12 midnight (EST) at 1-877-967-5362 or email [email protected].
